Frequently asked questions

Add products or courses to your cart, review it, then follow the steps: address, delivery method and payment. The details are in the terms of sale.

As long as it has not shipped, write to us quickly through the contact form with your order number. We will do our best: To verify:Changes possible and deadline.

Yes, before shipping: To verify:Period or stage up to which cancellation is possible. After delivery, you can exercise your right of withdrawal — see Returns & refunds.

A summary is shown after payment and a confirmation email is sent to you. You can also find every order and its status in My orders.

Browse the shop by shape or colour, and check each product page for material, size and contents. Unsure? Ask us through the “Product question” category.

Not necessarily. Applying a tooth gem assumes healthy teeth and good oral hygiene. If in doubt, ask a dentist before application. To verify:Contraindications and target audience to validate

Follow the product page instructions and the techniques taught in the Academy. Some products are intended for professional use: To verify:Products reserved for professionals.

Keep gems and adhesives in their packaging, away from heat and moisture. Aftercare advice is given in the shop’s Equipment category. To verify:Storage conditions per product

To verify:List of delivery countries and zones — see Shipping & delivery.

Preparation within To verify:Preparation time, then transit depending on the zone. The estimated time for your order is shown before payment.

Rates depend on the zone and method chosen; they are shown before payment and in the delivery rates.

Yes. A tracking link is emailed to you as soon as it ships, and the status is shown in My orders.

Check tracking, then contact us through the “Delivery” category of the form. We will chase the carrier and keep you posted. Your rights in case of delay are set out in the terms.

Contact us first through the “Return / refund” category: we will send you instructions. The whole process is on the Returns & refunds page.

To verify:Return period offered. For EU consumers, the law generally provides at least 14 days from receipt.

No later than 14 days after we are informed of your withdrawal; we may wait until we receive the product or proof it was sent. The refund goes to your original payment method.

For a change of mind: To verify:Rule chosen. For a defective, damaged or wrong product: we do.

Yes, where the law allows — in particular products sealed for hygiene reasons once unsealed. The list is on the Returns page: To verify:Excluded products to confirm.

To verify:Payment methods enabled — they are shown on the payment page.

Yes. Payment is encrypted and processed by Stripe; your bank may ask for strong authentication. We do not store your card details.

Stripe is our payment provider: it processes the transaction on our behalf. You enter your card details on its secure page, then return to Global Toothgems. Its name or To verify:Bank-statement descriptor may appear on your statement.

From the Sign up page: email, password, then a few optional preferences.

Use Forgot password: a reset link is emailed to you. When signed in, you can also change it in Security & privacy.

Your name and contact details are edited in Profile; your sign-in email and password in Security & privacy.

After purchase, the course appears in My account. You follow the video lessons at your own pace, in the programme order shown on the Academy. Access duration: To verify:Training access duration.

Lessons end with validation questions. After each answer, an explanation tells you why the right answer is right.

Yes: a missed question can be replayed, with no limit on attempts. The goal is mastery, not a verdict.

The course is validated as soon as you reach the required score on the validation questions: To verify:Required score per course. A certificate is then issued.

In My certificates, where you can view and download them. To verify:Status and recognition of the certificate to specify

To process your orders, give you access to training and answer you — and, only with your consent, for marketing. Everything is explained in the privacy policy.

From Security & privacy (account deletion and data export), or through the “Privacy request” category of the contact form. Some data, such as invoices, must be kept by law.

Click “Cookie settings” at the bottom of any page, or go to the cookie policy.